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Dispatcher/Customer Service

We are pleased to announce that AccessRN is in need of additional Dispatchers to address our company growth. This position has evolved into one with a career path that allows for professional growth and opportunities.

JOB
Summary:
Dispatching, this position receives calls, assesses the needs of clients, schedules nurses and ensures customer satisfaction and contractual obligations are met.

MINIMUM Qualifications:
High School Diploma and 1year of successful Customer Service (preferable in Dispatching RNs or other healthcare professionals)
Proficient with computers, Microsoft programs, database management, general office machines, cell phones, and text messaging
Excellent interpersonal skills and demonstrated ability to interact and communicate effectively with coworkers and clients
Availability to work flexible hours, including evenings, weekends and holidays and available by phone for emergent situations
Background and drug screening required

ESSENTIAL JOB FUNCTIONS:
Answer dispatching requests and schedule nurses based on level of care required
Communicate and provide support to clients via email and telephone follow-up
Successfully navigate SharePoint and develop the job knowledge and skills to be confident
Communicate and follow-up with Dispatchers and nurses when applicable
Learn and become proficient with quality reports, nurses notes and the Variance Report
Represents Access RN in a positive and professional manner, both in the workplace and in the community.
Assumes other appropriate duties, as assigned.

WORK ENVIRONMENT/ PHYSICAL DEMANDS: While performing the duties of this job the employee:
Must be able to communicate face-to-face and in writing and via electronic communications using fine and gross motor skills.
While performing the duties of this job, the employee may be seated for extended periods of time but also may be required to stand, and/or walk.
(or) While performing the duties of this job, the employee may be standing or walking for extended periods of time,may also be seated for extended periods of time.
While performing the duties of this job, the employee must also be able to bend, reach, and lift (with or without assistance) 10 lbs.

Full-time and Part-time positions are available.


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