Customer Service Representative
Maumee, OH Maumee, OH Full-time Full-time Estimated:
$38.
2K - $48.
4K a year Estimated:
$38.
2K - $48.
4K a year 14 hours ago 14 hours ago 14 hours ago The Customer Service Representative is responsible for the preparation, review and flow down of all Associated Spring Raymond solicitations, proposals and contracts to ensure legal and corporate guidelines are in compliance, as well as, ensuring proper alignment with appropriate policies and procedures.
The CSR will document and maintain all contract agreements in accordance with Corporate Policies and Divisional Operating Procedures.
ESSENTIAL DUTIES &
Responsibilities:
Primary contact for all inquiries from customers regarding orders, quotes, deliveries, changes, shipping and data entry, quality concerns, expedites, product returns and sales follow up on product lines new and existing through verbal and written communication.
Responsible for contract review relating to customer purchase orders, quotes, and customer specific requirements.
Works with EDI Specialist to resolve customer requirements; drafting correspondence for external/internal customers in response to specific inquiries.
Responsible for disseminating terms and conditions, special instructions, configuration changes, quality, pricing and/or other requirements throughout the organization in accordance with written procedures.
Follows contract processes to ensure compliance to Corporate and Division polices (including Price Policy) and contract terms and conditions.
Works with EDI Specialist and Customer Service Manager to establish proper direction and guidance to functional areas to ensure proper administration of contract requirements.
Captures contractual documents, distributes copies to appropriate parties and retains them in accordance with internal and/or customer retention requirements.
Vast knowledge of division policies/procedures to resolve customer inquiries relating to product application, customer specific requirements, and quality claims.
Review customer requests for quotes and government solicitations (with guidance of the Contracts & EDI Specialist and Customer Service Manager).
Coordinates with sales team and functional areas on new opportunities.
Responsible for inputting data (sales orders, RFQ, pricing, status, etc.
) into the proposal tracking system and ensuring data is accurate and complete.
Responsible for raising export compliance concerns to the Division Export Compliance Administrator (DECA) when required.
Coordinates with finance to set up new customer accounts, obtaining tax exempt documentation, and validating purchase order for alignment to company payment terms and conditions.
Support Account Receivable initiatives by resolving price discrepancies and initial collection efforts.
Collaborates with all functional areas to identify opportunities that support continuous improvement initiatives.
Maintains professional business relationships with customers.
Sharing information with Sales and Marketing to maintain competitiveness.
Sharing business opportunities that result from new product introductions to customers and passing the opportunities onto the Sales Team.
Collaboration with Operations to execute expedites, tracking information, and process courier claims.
Process RGA, credits and debits utilizing division guidelines.
Other projects/responsibilities as assigned.
Following Barnes Group Code of Ethics and Values.
Experience Required 2 year(s):
Minimum of two years of prior experience in Customer Service or a related position preferably in the Distribution industry.
Preferred Ability to develop long-term business relationships internally and externally.
Basic understanding of contracts, quality clauses, and terms and conditions commonly used in business.
Including but not limited to Government FAR and DFARS.
Exemplary oral and written communication skills.
Education Required High School Diploma or better Skills Preferred Teamwork Working Independently MS Word MS Power Point MS Access MS Excel Microsoft Office Problem Solving Communications Written Communications Verbal Behaviors Preferred Leader:
Inspires teammates to follow them Thought Provoking:
Capable of making others think deeply on a subject Team Player:
Works well as a member of a group Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter:
Inspired to perform without outside help Goal Completion:
Inspired to perform well by the completion of tasks Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
2K - $48.
4K a year Estimated:
$38.
2K - $48.
4K a year 14 hours ago 14 hours ago 14 hours ago The Customer Service Representative is responsible for the preparation, review and flow down of all Associated Spring Raymond solicitations, proposals and contracts to ensure legal and corporate guidelines are in compliance, as well as, ensuring proper alignment with appropriate policies and procedures.
The CSR will document and maintain all contract agreements in accordance with Corporate Policies and Divisional Operating Procedures.
ESSENTIAL DUTIES &
Responsibilities:
Primary contact for all inquiries from customers regarding orders, quotes, deliveries, changes, shipping and data entry, quality concerns, expedites, product returns and sales follow up on product lines new and existing through verbal and written communication.
Responsible for contract review relating to customer purchase orders, quotes, and customer specific requirements.
Works with EDI Specialist to resolve customer requirements; drafting correspondence for external/internal customers in response to specific inquiries.
Responsible for disseminating terms and conditions, special instructions, configuration changes, quality, pricing and/or other requirements throughout the organization in accordance with written procedures.
Follows contract processes to ensure compliance to Corporate and Division polices (including Price Policy) and contract terms and conditions.
Works with EDI Specialist and Customer Service Manager to establish proper direction and guidance to functional areas to ensure proper administration of contract requirements.
Captures contractual documents, distributes copies to appropriate parties and retains them in accordance with internal and/or customer retention requirements.
Vast knowledge of division policies/procedures to resolve customer inquiries relating to product application, customer specific requirements, and quality claims.
Review customer requests for quotes and government solicitations (with guidance of the Contracts & EDI Specialist and Customer Service Manager).
Coordinates with sales team and functional areas on new opportunities.
Responsible for inputting data (sales orders, RFQ, pricing, status, etc.
) into the proposal tracking system and ensuring data is accurate and complete.
Responsible for raising export compliance concerns to the Division Export Compliance Administrator (DECA) when required.
Coordinates with finance to set up new customer accounts, obtaining tax exempt documentation, and validating purchase order for alignment to company payment terms and conditions.
Support Account Receivable initiatives by resolving price discrepancies and initial collection efforts.
Collaborates with all functional areas to identify opportunities that support continuous improvement initiatives.
Maintains professional business relationships with customers.
Sharing information with Sales and Marketing to maintain competitiveness.
Sharing business opportunities that result from new product introductions to customers and passing the opportunities onto the Sales Team.
Collaboration with Operations to execute expedites, tracking information, and process courier claims.
Process RGA, credits and debits utilizing division guidelines.
Other projects/responsibilities as assigned.
Following Barnes Group Code of Ethics and Values.
Experience Required 2 year(s):
Minimum of two years of prior experience in Customer Service or a related position preferably in the Distribution industry.
Preferred Ability to develop long-term business relationships internally and externally.
Basic understanding of contracts, quality clauses, and terms and conditions commonly used in business.
Including but not limited to Government FAR and DFARS.
Exemplary oral and written communication skills.
Education Required High School Diploma or better Skills Preferred Teamwork Working Independently MS Word MS Power Point MS Access MS Excel Microsoft Office Problem Solving Communications Written Communications Verbal Behaviors Preferred Leader:
Inspires teammates to follow them Thought Provoking:
Capable of making others think deeply on a subject Team Player:
Works well as a member of a group Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter:
Inspired to perform without outside help Goal Completion:
Inspired to perform well by the completion of tasks Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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